How Can We Help?
Whatever you need with your TapSnap card, we've got your back. Search below or reach out — we respond fast.
Common Questions — Solved Instantly
How do I set up my TapSnap card?
Download the TapSnap app, create your account, and scan the QR code on your card. Add your photo, contact info, and social links — you're live in minutes.
Download App →My NFC tap isn't working
Make sure the phone is unlocked and NFC is enabled (Settings → NFC). Remove thick phone cases and hold the card flat against the back of the phone for 2-3 seconds. iPhones: tap near the top. Android: tap near the center.
Does the other person need the app?
No! When someone taps your card, your profile opens directly in their browser. No app download required for recipients.
I want to return or exchange my product
We offer a 30-day satisfaction guarantee. Contact us via chat or email and we'll make it right — no questions asked.
30-Day Guarantee
Not happy? We'll fix it or refund it. No questions asked.
Fast Response
Our support team typically responds within minutes during business hours.
Loved by Professionals
Thousands of professionals trust TapSnap for their digital networking.